Where do you ship to?

We deliver worldwide, except to the United Arab Emirates.

How long does shipping take?

Shipping usually takes 4-8 business days.

How much are the shipping costs?

Shipping costs depend on your delivery location. The costs are calculated based on your location and displayed in your cart. Shipping is free for orders over €59.

Where is my order?

We are, of course, keeping an eye on every delivery. If you have any questions about the status of your delivery, feel free to contact us at info@hivanilla.eu anytime.

How do i return something?

If you would like to return one or more items, please contact us via info@hivanilla.eu and we will then send you your return label.

How long does it take until I get my refund?

The refund will be processed as soon as the goods arrive at our location. We will use the same means of payment for this as you used for the original transaction. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

Do I have to pay for return shipping?

The return shipping costs are the responsibility of the customer.

We offer secure payments with Shop Pay, Visa, Mastercard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, Bancontact, iDeal.